What design formats are you OK with?
We accept pretty much everything.
Specifically, for layered designs:
- and ,
- , and ,
- PNG, EPS, TIFF, etc.
For online design software:
- , , , and all similar formats.
For non-layered design files:
- JPEG, or any other with restrictions characteristic of non-layered formats.
Even existing markup is OK.
Still have questions?.
I don't have designs yet. Can I still get a ballpark quote for development?
Sure. Pleaseto get a rough estimate.
I have an ASAP question, what should I do?
right away! Our business days are Monday–Friday, including all major US and EU holidays, except for Dec 31 and Jan 1.
- Your Project Manager and dev team are available
- 8:00am – 5:00pm GMT / 3:00am – 12:00pm EST.
- Our Engagement Managers and Live Chat Support are available
- 5:00am – 11:00pm GMT / 12:00am – 6:00pm EST.
Require timeline adjustments?
How fast can you process and deliver my project?
We start processing your project as soon as we get it, as we know that time is money. We always have resources available for a new project, it is part of our business model, which was created specifically to ensure fast processing, development and launch of any project. Also, we have an ASAP service for urgent projects.
Turnaround time of a project depends on the scope of work and is calculated for each project individually. Nevertheless, we can provide accurate ETA for almost any project and our deadline-meeting rate is 95%.to check timeline for your project.
Is it possible to have a project created using technologies not listed on your website?
Yes, it is possible.to discuss your project.
Do you offer design services?
Absolutely. Our design team will be happy to assist.
Do you have an affiliate program?
Yes, we do have an affiliate program. Pleaseto discuss the details.
I am trying to reset my password, but I am not getting the emails.
Please check your spam folder first. If you still do not see any emails from us, most probably your email client is blocking the notifications. In this case, justand we'll help you to change the password.
How do I get a quote?
How can I pay?
You can pay using various payment methods: Wire / Paypal / Credit cards. We accept the following cards: Visa, MasterCard, AMEX, and DISCOVER. Сheck payments are available upon request for repeat customers.
*For security reasons, payments over $5k are only accepted via wire transfer. Please let us know if you are unable to use any of the above-mentioned payment methods.
Still have questions?
Where can I find the payment receipt for our order?
You can find the payment receipt in the Client Area for projects with "Done" status.
Need it before the project finalization?
Can I get a discount?
We currently offer special trial rates for front-end development projects for new clients. They can be found at our Order Now page.
Discounts are offered for bulk projects. The precise discount is provided once we have seen your designs and understood your requirements.for your project.
We are always open to discussing long-term partnership opportunities.to discuss terms.
Legal and Privacy
Can you sign an NDA?
What about the code itself? Do you mark it as "PSD2HTML" anywhere?
No, we do not mention "PSD2HTML" anywhere in the code.
Do you claim any rights over the code?
No, you will own all the intellectual property rights to the code we provide, once all our services have been paid for in full.
Do you reveal any information about your clients/clients' projects?
Absolutely not, we operate under a very strict confidentiality policy. All information about our clients and their projects is strictly confidential and cannot be revealed without the client’s consent.
Will you publish my project on your website or anywhere else?
No, we will not publish your projects anywhere without your permission.
Web & App Development
Is there an express service if we need faster delivery?
Yes, we have a special team of developers available for ASAP projects. They will process your order immediately. Please feel free to place your project via our ASAP order page or and we'll take care of it.
Do you do full web and mobile app development?
Yes, we can do web and mobile app development.to discuss your project.
Do you offer dedicated teams?
Yes, we do. Please pagefor more details or visit the
Can you re-slice an existing site?
Yes, we can. We will need to have a local HTML version of the site (HTML, CSS, images, etc.) so that we can open the page locally. Send us the files
What kind of WCAG support do you guys provide? LEVEL A, AA, or AAA?
By default, we do WCAG 2.0 AA and Section 508, unless otherwise required by the client.
I need React/React Native development. Do you offer this service?
Sure, we offer React development as well. Contact us to discuss your project.
Do you do Angular 8 and Vue.js?
Yep, we can do Angular and Vue.js. Contact us to discuss your project.
What browsers do you support?
Latest versions of Firefox, Google Chrome, Safari, and Edge. We create code according to W3C standards, and our markup is displayed correctly in all popular modern browsers.
Need to extend this list for your project?.
I need compatibility with different mobile devices. Can you do that?
"We sure can. You will get compatibility with iOS 13+ (iPhone, iPad) and Android 8+ by default for any project.
Need to extend this list for your project?.
CMS and eCommerce
What CMSs do you support?
We support all most popular CMSs, eg. WordPress, Shopify, Drupal, Magento, BigCommerce, Squarespace, HubSpot. If you need a custom CMS solution, please.
Can you create a theme for an existing markup?
Yes, you are welcome to provide us with the existing HTML/CSS for investigation. After examining the markup, we will let you know whether it can be used for implementation, or if creating the markup from scratch is recommended instead. Still have questions? .
Can you develop Shopify applications?
Yes, we can.to discuss your project.
You can learn more about our Shopify expertise here.
Can you develop WordPress plugins?
Sure!to discuss your project.
You can learn more about our WordPress expertise here.
Can you migrate the data from one CMS to another?
Yes, we can.to get assistance.
Can you suggest a CMS based on our requirements?
Of course. Pleaseyour requirements for investigation.
Email and Marketing Products
I have an example of how the banners should look, and be animated. I want to confirm that you can do it before I order.
What email clients do you support?
We test on 12 real devices and 70+ email clients. No emulators. Learn more here.
What is your turnaround time for email templates?
1 business day. Upload your email template design and receive it coded the next day.
Can you do both design and development of an email template?
Sure, no problem. Get in touch to discuss your project.
Do you need mobile design for responsive email templates?
No, we have extensive experience working with responsive email templates and can make your template resize beautifully on any device without extra designs!
Do you have express delivery for email templates?
We do! Just choose the ASAP option while placing the project and our email gurus will do their magic.
Can you install an email template to my MailChimp account?
Sure, we just need to have access to your MailChimp account.
Do you have bulk discounts for email templates?
Sure, please provide all the designs you need to be coded and your Project Manager will calculate a special bulk price.
Can you guys create email signatures?
Sure, our email team can not only do email templates, but email signatures as well.to discuss your project.
How can I contact you?
We use the Client AreaClient Area for discussing projects. It has been created specifically to track all communications between you and P2H. However, you can contact your Project Manager via email, or via Skype/Slack if that's more convenient.
For quick questions you may contact us using 888.724.9414.or call us on
You can also contact us via email: firstname.lastname@example.org
Can you clean up my code or make some fixes to existing pages?
We can, but we prefer to do all the code from scratch. That way we can guarantee the highest quality for the final product.
You are welcome to provide your code for investigation.
Can you help with installation?
Yes, we can install the project on your server.to get assistance.
Do you support the theme on an ongoing basis after its creation?
Yes, we provide free bugfix for 30 days after delivery. When those 30 days are up, we are happy to support our products on a paid basis, as requested by you.
What if I want some changes to the completed markup?
You are always welcome to send us a list of changes you want to be made, and we will be happy to help you. If these updates require a great deal of effort, the cost of such changes will be quoted separately.