Frequently Asked Questions


How do I get a quote?

You can always get a quote using the contact us page.

To get a quote for CMS/eCommerce, please visit our free quote page and enter your project brief. The quote will be provided within 1-2 business days, depending on the complexity of the project.

The quote can be revised based on the simplicity or complexity of the pages you provide and the options you choose for your project.

For projects beyond basic integration scope or any other quote requests, please feel free to request a quote via the website development form.

Can I get a discount?

The following discount rules apply:

  • We currently offer special trial rates for front-end development projects for the new clients, they are available at our order page.
  • Discounts are offered for bulk projects. The precise discount is provided once we investigate your designs and requirements.

We are always open to discuss long-term partnership opportunities. Please do not hesitate to contact us.

What is your turnaround time?

The standard turnaround time for one HTML / CSS page is 8 working hours. Each additional page associated with the same project takes 3–8 working hours, depending on the complexity and specifications of the order. We start work on the project only after all the details are crystal clear between you and P2H’s project manager.

When posting an order you will see the approximate delivery date. Please note that it may change depending on the complexity and specifications of your order. You can also choose the expedited service, at an additional cost, to speed up delivery.

Also, please note:

  • Designs utilizing JPEG, GIF, AI, PNG, non-layered PSD files generally will also take longer to deliver.
  • Designs utilizing AI / EPS / inDD etc. formats will be converted into PSD and will require your confirmation before proceeding with the markup. Please note that this may take additional time. Please also make sure that you enclose all the external images and fonts used in your AI / EPS file.

CMS/eCommerce basic integration is scheduled separately from HTML / CSS markup, depending on the functionality required and usually takes 2–3 business days. The ETA for website development projects is provided upon thoughtful investigation with the quote.

What is your schedule?

Development Offices:
7:00am – 4:00pm GMT / 3:00am – 12:00pm EDT.
Sales Managers and Live Chat Support:
4:00am – 10:00pm GMT / 12:00am – 6:00pm EDT.
Call Center:
4:00am – 11:00pm GMT / 12:00am – 7:00pm EDT.

Our business days are Monday – Friday. Our team is available through all major holidays including Christmas, Independence Day, Labor Day, Memorial Day and all other holidays in the US and EU; however, we are not available on Dec 31 and Jan 1. If you require timeline adjustments, we can check for possible expedited delivery and weekend work. If there are changes in our schedule, we will display the information on this Site.

What if I want some changes to the completed markup?

You are always welcome to send over a list of changes you want to be made. We are happy to help you with minor amendments, even if they are not included in your original project specifications. Where the updates were not originally discussed and require a great deal of effort, the changes will be quoted separately.

We are always happy to help you with updates to your project far into the future. We never neglect our clients after delivering the final markup, since it is important to us to create a close collaborative partnership with our clients.

How can I contact you?

We use the Client Area for discussing the projects. It has been created specifically to make the communication process more convenient for you and for us, and tracks all communications between you and P2H so everything is totally clear as the order proceeds. This is our key communication tool, which helps to achieve perfection in the conversion process.

You may also contact us using Online Chat and speak directly with your Project Manager or get consultation from our Support Team.

If you want to call us, our Support Team can be reached at 888.724.9414 Monday – Friday 4:00am – 11:00pm GMT / 12:00am – 7:00pm EDT.

You can contact us via email as well:

Can you sign our NDA?

Please carefully review our Privacy Policy regarding our collection, use, storage, sharing and protection of your information and personal data.

If you want a separate NDA to be signed, please request our standard NDA from our manager.

If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them over. We will investigate the documents and let you know whether we can sign them and proceed.

What if I have a positive balance with your company?

There are some cases when you may have some money left on your account. You can use this credit for future projects or request a refund. This amount is assigned to your account and can be used at any time.

Please note that refund requests can only be credited to the specific account you used to make your original payment (i.e. credit card, PayPal account).

What kind of payments do you accept?

P2H offers various methods of payment:

  • Directly with your credit card on this Site. We accept the following cards: Visa, MasterCard, AMEX, and DISCOVER.
  • Via PayPal account, if you have one.
  • Wire / Check payments are available upon request for returning customers.

*For security reasons, payments over $5k are only accepted via wire transfer.

Please let us know if you are unable to use any of the above-mentioned payment methods.

Technical questions

What types of source files do you accept?

The most preferred source files are layered PSD, PNG or TIFF files.
We also work with Sketch files and accept designs in AI and EPS formats, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the Sketch, AI or EPS to PSD conversion.

If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in pixels to be used for the page. Please note that sometimes it is impossible or undesirable to use flattened files for particular elements. Projects with flattened designs usually require additional time.

The design files you send us should utilize RGB color scheme. If the design uses CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.

We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing.

When in doubt, upload the files you have, and ask your questions — we will advise you from there.

What browsers do you support?

We create code according to W3C standards, and our markup is displayed correctly in all popular modern browsers.

The QA Team tests the web pages in the latest versions of Firefox, Google Chrome, Safari, Edge and Opera by default for all packages.

Do you test the projects on Mac OS or Windows?

We test all projects both on Windows and Mac OS platforms.

What is the SSI option?

Server Side Includes (SSI) is a simple server-side scripting language that makes site maintenance easier. The elements common throughout the site are put in separate files to conserve server resources. For instance, the header of your site will be loaded from the SSI file and will be automatically displayed on every page of your site, no matter how many pages you have.

When you choose this option, you will receive two versions of the site. One will include html pages, which can be opened both locally and from the server. The other will use SSI. PHP Includes can also be done upon request.

Please specify which elements should be included in the SSI.

Do you need any additional information from me if I order layout width: Flexible?

If you choose the Layout Width: Flexible option, please clarify the following:

How the pages should stretch horizontally: which elements should be fixed and which flexible; and what the alignment of the elements should be. We would also appreciate if you provide us with a screenshot representing the page at higher resolutions.

The minimum width of the pages will match the width of the design files provided.

What if the text in the design files is flattened?

Please try to provide us with layered PSD files where the text is editable. However, if that is not possible and the text is flattened, please let us know which font styles should be used, so that we can insert text placeholders.

I have non-web fonts in my design. Can you implement @font-face or google fonts / typekit for me?

Yes, we can use these font-replacement techniques. However, you have to refer to to check if your fonts are compliant with the safe fonts or have the required licenses for their web-embedding. Please note that in this case Client is fully responsible for following EULA.

Fonts produced by Adobe Systems are known to be safe.

Fonts produced by Berthold, FontFont, Fontsmith, Hoefler & Frere-Jones, ITC, Linotype require some additional licenses for their web embedding.

I need compatibility with different mobile devices. Can you do that?

We sure can. You will get compatibility with iOS 11+ (iPhone, iPad) and Android 8+.

Will JavaScript work on mobile devices?

Yes, in most cases all JavaScript will work on mobile devices with no problem. When it’s not possible, we will be sure to let you know in advance.

What is the minimum screen resolution you test for?

We test on devices with a minimum screen resolution of 320px. If your resolution is less than 320px, please make sure to specify that when making your order.

Which CSS3 properties can I use in my projects?

Find the list of supported CSS3 properties based on the browser type here.

What is responsive design?

Responsive design is a technology that allows web page elements to change their size and position according to the screen resolution. This technology is based on CSS Media Queries. Please make sure that your designs have these screen dimensions: desktops – 1024px, tablets – 768px, mobile devices – 480px or 320px. See examples of Responsive Layout in action.

If I want a responsive site, what screen resolutions are included in the Desktop, Tablet, and Mobile options by default?

Each option assumes support for one width breakpoint per device type (for example: desktops – 1024px, tablets – 768px, mobile devices – 480px). Please specify additional width breakpoint if needed (for example, if you need not only 1024px for desktop, but also 1280px and 1024px or 320px and 480px for mobile devices). An additional fee may apply.

What is responsive email template?

A responsive email template allows to adapt it's layout depending on the screen resolution of the device you use. Such technology is supported by iPhone, iPad, and Android. Other devices will display a desktop version of the template.

Additional requests

I want to re-slice an existing site. Can you do this for me?

If you would like a markup for an existing site to be remade, please provide us with the local HTML version of the site (html, css, images, etc.) so that we can open the page locally. Please also let us know in which browsers the page is displayed correctly or provide us with the screenshot of how the page should look.

By default, we do not include link URLs in the code. If you are interested in any additional functionality, please let us know.

Do you do JavaScript / AJAX / PHP?

We will be happy to assist you with JavaScript / AJAX / PHP. Feel free to specify the functionality you are interested in and the preferable library or framework. The quote will be provided separately, depending on the request.

Do you support ASP.NET?

Unfortunately, at the moment we do not offer ASP.NET services. We are always happy to help you with the markup; you may provide us with the specific requirements to the HTML / CSS, if any.

Can you clean up my code or make some fixes to the existing pages?

We always prefer to do all the code from scratch. That way we can guarantee the highest quality of the final product.

Therefore, we usually will re-slice the pages. However, you are welcome to provide your code for investigation.

Email Templates

Why do we use table-based coding (tables) for the email templates?

We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.

What are the main restrictions for the email templates design?

Due to the limited possibilities of using CSS in email clients, here are the following design requirements:

  • Please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only.
  • Try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.

What is the required width of an email template?

The optimal width is from 600px to 700px.

Which fonts are better to use?

Web fonts without effects are preferable. Any other fonts will be included into images.

To what should I pay attention if I need Mailchimp or Campaignmonitor compatibility?

It is necessary to include a link that allows to unsubscribe from the newsletter (unsubscribe link).

I am using Mandrill app. Do you code Mandrill-compatible templates?

Yes, we do. To ensure maximum flexibility of your Mandrill template, please select Mailchimp compatibility option on our order now page when filling out your project details.

Do you use Sass CSS preprocessor in email templates development?

We do not use it as a default css preprocessor in emails, but we can definitely use it upon request for you. This option is quoted $29 per email template.

Speed it up

Non-web fonts

If there are non-web fonts used for the navigation or headings, please specify if those elements should be made using images, @font-face, or if there should be a substitution of the font.

What is the best way to send design notes?

You can send your notes in the Client Notes section when posting an order. They may also be placed in the design file itself-whatever is most convenient for you.

I need the completed project as soon as possible! How can I get it delivered right away?

We can do it faster. If your order is time-sensitive, tell us immediately and we will look into expedited delivery possibilities.

Implementation: CMS and eCommerce Development

What is included in the price for implementation?

The prices listed on our order page cover the default functionality for basic integration described on the corresponding services pages (see below). The CMS theme includes the pages present in the markup only. For more details regarding basic integration and website development services, please follow one of the links below:

Can you help with the installation?

We can install the theme on your server. Please provide us with the following details:

  • FTP access (host, login, password)
  • HTTP link to the server folder
  • phpMyAdmin access (if possible)

If the CMS is not installed on your server, we can deal with the installation. The following details will be needed in this case:

  • Host of the MySQL server
  • Login and password for database
  • Database name (if it exists)

If you have the CMS already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site. This may affect the time required for the installation.

Please note that we work with a staging only and install a theme into a fresh CMS.

What about website development services?

Sure, we can do that! We support the following engines: WordPress, Drupal, Joomla!, Magento, Shopify. If you need a custom CMS solution, please send us a request for quote via the website development form.

Can you create a theme for the existing markup?

You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.

Do you support the theme on an ongoing basis after its creation?

Yes, we provide theme support for 30 days after its delivery for free. When the 30 days are up, we are happy to support our products on a paid basis upon your request.

What are the versions of the CMS you provide?

We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, please notify us about it in the Notes or Client Area. We create themes for Magento Community Edition as well.