We will assign a dedicated project manager to you. You can get in touch with him/her at any moment during the business day to find out about the status of your project. Apart from the PM, you can contact any member of the Shopify development team.
We use a variety of communication channels and project management tools, including Jira, Slack, Trello, and more. Even if you have your own software that you want us to use for your project, we are flexible to switch to that as well.