Organization
How do I get a quote?
You can always get a quote using the Order page.
Once you fill in the number of pages, the total cost will be shown automatically above the “Order Now” button. You can also choose the necessary options and the total will be adjusted automatically.
Orders with 13 or more pages are considered bulk. The quote for bulk orders is provided after the manager checks the designs and requirements for the project.
The quote can be revised based on the simplicity or complexity of the pages you provide and the options you choose for your project. Feel free to send quote requests via the .
Can I get a discount?
The following discount rules apply:
- Each secondary page of the same website is offered at a 50% discount.
- Discounts are offered for bulk orders. The precise discount is provided once we investigate your designs and requirements.
We are always open to discuss long-term partnership opportunities. Contact us for details.
What is your turnaround time?
The standard turnaround time for one page is 8 business hours. Each additional page associated with the same project takes 3-8 working hours, depending on the complexity and specifications of the order. We start work on the project only after all details are crystal clear between the client and the PSD2HTML® project manager.
When posting an order you will see the approximate delivery date. Please note that it may change depending on the complexity and specifications of your order. You can also choose expedited service, at an additional cost, to speed up delivery.
Implementation to a CMS is scheduled separately from general psd to html markup, depending on the functionality required. The expedited delivery option is not applied to implementation requests.
If your source file is in AI / EPS format, we will need to convert it into PSD and have your confirmation before proceeding with the markup. Please note that this may take additional time. Please also make sure that you enclosed all the external images and fonts used in your AI / EPS file.
Designs utilizing JPEG files generally will also take longer to deliver.
What is your schedule?
- Development Team:
- Monday – Friday 09:00am-06:00pm GMT / 04:00am-01:00pm EST.
- Support Team:
- Live Chat is available Monday – Friday 09:00am-11:00pm GMT / 04.00am-06.00pm EST.
- Call Center is available Monday – Friday 02:00pm-11:00pm GMT / 9.00am-06.00pm EST.
If you require time-line adjustments, we can investigate the possibility of expedited delivery and possible weekend work.
What if I want some changes to the completed markup?
You are always welcome to send over a list of changes you want to be made. We are happy to help you with the minor amendments, even if they are not included in your original project specifications. In a case where the updates were not originally discussed and require a great deal of effort, the changes will be quoted separately.
We are always happy to help you with updates to your project far into the future. We never neglect our clients after delivering the final markup, since it is more important to us to create a close collaborative partnership with our clients.
We use the Client Area for discussing the projects. It is created specifically to make the communication process more convenient for you and for us, and tracks all communications between client and company so everything is totally clear as the order proceeds. This is the key communication tool for our clients and company to help achieve perfection in the conversion process.
You may also contact us using Online Chat and speak directly with your project manager or get consultation from our Support Team.
If you want to call us, our Support Team can be reached at 888-724-9414 Monday – Friday 02:00pm-11:00pm GMT / 09:00am-06:00 pm EST.
You can contact us via email as well: support@psd2html.com
Can you sign our NDA?
We guarantee that information about your company and project will not become public, please check our NDA policy here:
www.psd2html.com/privacy-policy.html#nda
If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them through the Client Area. We will investigate them and let you know whether we can sign the document and proceed.
What if I have a positive balance with your company?
There are some cases when you may have some money left on your account. You can use this credit for future projects or request a refund. This sum is assigned to your account and can be used at any time.
Please note that refund requests can only be credited to the specific account you used to make your original payment (i.e. Credit Card, PayPal Account).
Do you work on holidays?
We are very flexible with the schedule and usually work on holidays like Christmas, Independence Day, Labor Day, Memorial Day, etc. In case there are changes in our schedule, we will display the information on our site for our clients.
What kind of payments do you accept?
PSD2HTML® offers various methods of payment:
Pay directly with your credit card on our site. We accept the following cards: VISA, MasterCard, AMEX and DISCOVER.
- Pay using your credit card via the Google Checkout service.
- Pay using your PayPal account, if you have one.
*Please let us know if you are unable to use any of the above mentioned payment methods.
Technical questions
What types of source files do you accept?
The most preferable source files are layered PSD, PNG or TIFF files.
We also accept AI / EPS files, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the AI / EPS to PSD conversion.
If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in px to be used for the page. Please note that there may be cases where it is impossible or undesirable to use flattened files for particular elements. The projects with flattened designs usually require additional time.
Please note that the design files you submit to us should be in RGB color scheme. If the design is in CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.
We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing.
When in doubt, upload the files you have, and ask your questions – we will advise you from there.
What browsers do you support?
We create code according to W3C standards, and our markup is displayed correctly in all popular browsers.
The QA Team tests the markup in Internet Explorer 7+, Firefox 3.6+, Google Chrome, Safari 5 and Opera 11 by default for all packages.
What about Internet Explorer 6 (IE6)?
Only about 2% of all web users still work with IE6, therefore PSD2HTML® discontinued supporting it by default in all packages.
If your website visitors are still using IE6, you can select the IE6 compatibility option at a fixed price when placing your order.
If added after the work has started, this option will be quoted on a custom basis for a given project.
When and where should I use sIFR / Cufon?
sIFR, or Scalable Inman Flash Replacement (the current version is 2.0.7) is a technology that allows website headings, pull-quotes, and other elements to be styled in whatever font the designer chooses. As a result, the HTML code is understandable to search engines and also looks correct to the end-user.
Please note that due to sIFR features it is not recommended to use this technique for navigation or multi-line headings or paragraphs.
Be sure to include your desired font if you choose this option.
What is the SSI option?
Server Side Includes (SSI) is a simple server-side scripting language, which makes the maintenance of the site easier. The common elements throughout the site are put in separate files to save server resources. For instance, the header of your site will be loaded from the SSI file and will be automatically displayed on every page of your site, no matter how many pages you have.
When you choose this option, you will receive two versions of the site. One will include html pages, which can be opened both locally and from the server. The second will use Server Side Includes (SSI).
It is appreciated if you specify which elements should be included into the SSI.
Do you need any additional information from me if I order layout width: Flexible?
If you choose the “Layout Width: Flexible” option, please clarify the following:
How the pages should stretch horizontally: which elements should be fixed and which flexible and what the alignment of the elements should be. We would also appreciate if you provide us with a screenshot representing the page at higher resolutions.
The minimum width of the pages will match the width of the design files provided.
What if the text in the design files is flattened?
Please try to provide us with layered PSD files where the text is editable. However, if that is not possible and the text is flattened, please let us know which font styles should be used, so that we can insert text placeholders.
I have non-web fonts in my design. Can you implement cufon or @font-face for me?
Yes, we can use these font-replacement techniques. However, you have to refer to Fonts and the Law at fontembedding.com to check if your fonts are compliant with the safe fonts or have the required licenses for their web embedding. Please note that in this case the client is fully responsible for following EULA.
Fonts produced by Adobe Systems are known to be safe.
Fonts produced by Berthold, FontFont, Fontsmith, Hoefler & Frere-Jones, ITC, Linotype require some additional licenses for their web embedding.
I need compatibility with different mobile devices. Can you do that?
We sure can. All you have to do is select Mobile Device Compatibility option. You will get compatibility with iPhone, iPad, Android 2.2+, and Blackberry 6+.
Will JavaScript work on mobile devices?
Yes, in most cases all JavaScript will work on mobile devices with no problem. In situations where it’s not possible, we will be sure to let you know in advance.
What is the minimum screen resolution you test for?
We test on devices with a minimal screen resolution of 320px. If your resolution is less than 320px, please make sure to specify that when making your order.
Which CSS3 properties can I use in my projects?
Find the list of supported CSS3 properties based on the browser type .
Which browsers will be supported with CSS3 option?
By choosing CSS3 option you get compatibility with the following browsers: Internet Explorer 9, Firefox 4+, Safari 5, Chrome, Opera 11. If you need Internet Explorer 6 (7,8) compatibility, please select CSS 2.1. We provide it by default.
Additional requests
I want to re-cut an existing site. Can you do this for me?
If you would like a markup for an existing site to be remade, please provide us with the local HTML version of the site (html, css, images, etc.) so that we can open the page locally. Please also let us know in which browsers the page is displayed correctly or provide us with the screenshot of how the page should look.
By default, we do not include link URLs in the code. If you are interested in any additional functionality, please let us know.
Do you do JavaScript / AJAX / PHP?
We will be happy to assist you with JavaScript / AJAX / PHP. Feel free to specify the functionality you are interested in and the preferable library or framework. The quote will be provided separately, depending on the request.
Do you support ASP.NET?
Unfortunately, at the moment we do not offer ASP.NET services. We are always happy to help you with the markup; you may provide us with the specific requirements to the HTML / CSS, if any.
Do you offer design work?
PSD2HTML® provides design to markup and programming services. If you are interested in creating PSD design layouts for your site, we recommend our partner company OUTLINE2DESIGN.com, a company that meets the highest design standards in the industry at a reasonable price with quick turnaround.
Can you clean up my code or make some fixes to the existing pages?
We always prefer to do all the code from scratch. That way we can guarantee the highest quality of the final product.
Therefore, we usually will re-slice the pages. However, you are welcome to provide your code for investigation.
Email Template
Why do we use table-based coding (tables) for the email templates?
We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.
What are the main restrictions for the email templates design?
Due to the limited possibilities of using CSS in email clients, here are the following design requirements:
- please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only;
- try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.
What is the required width of an email template?
The optimal width is from 600px to 700px.
Which fonts are better to use?
Web fonts without effects are preferable. Any other fonts will be included into images.
What should I pay attention to if I need Mailchimp or Campaignmonitor compatibility?
It is necessary to include a link that allows to unsubscribe from the newsletter (unsubscribe link).
Speed it up
Non-web fonts
If there are non-web fonts used for the navigation or headings, please specify if those elements should be made using images, sIFR (for headings only) or if there should be a substitution of the font.
sIFR
If you would like us to implement the sIFR technique, please specify where sIFR should be used and provide us with the corresponding font(s). Please note that it is not possible to use sIFR in the navigation or for multi-lined elements.
What is the best way to send design notes?
You can send your notes in the “Client Notes” section when posting an order. They may also be placed in the design file itself. Whatever is most convenient for you.
I need the completed project as soon as possible! How can I get it delivered right away?
We can do it faster. If your order is time-sensitive, tell us immediately and we will look into expedited delivery possibilities.
Implementation
What is included in the price for implementation?
The prices listed on our order page cover the default CMS functionality described here. The CMS theme only includes the pages present in the markup.
Can you help with the installation?
We can install the theme on your server. Please provide us with the following details:
- FTP access (host, login, password)
- http link to the server folder
- phpMyAdmin access (if possible)
If the CMS is not installed on your server, we can deal with the installation. The following details will be needed in this case:
- Host of the MySQL server
- Login, password for DataBase
- DataBase name (if it exists)
If you have the CMS already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site. This may affect the time required for the installation.
Please note that we work with a staging only and install a theme into a fresh CMS.
Can you create a custom CMS for me?
We provide the following CMS implementation: WordPress, Drupal, Joomla!, Magento. We do not implement custom CMS solutions. The full list of the CMS that we support is provided on the order page.
Can you create a theme for the existing markup?
You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.
Do you support the theme on an ongoing basis after its creation?
Yes, we support the theme after it is delivered for the next 2 weeks for free to assist you with any problems or questions you may have. When the stated period is over we keep on supporting our products on a paid basis upon your request.
What is the version of the CMS you provide?
We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, you have to notify us about it in the Notes or Client area to consider this possibility upon your request.
Can you extend default CMS functionality?
Yes, you are welcome to choose custom plugins listed on our order page, but we do not create any extra functionality.
